Return Policy
Return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order delivery date will be issued refunded to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Please note, that some items are final sale and cannot be returned or exchanged. This includes sale items purchased at an additional sale-on-sale discount.
Online Orders
To return or exchange items purchased on unite360.org, follow these easy steps:
1. Find Your Order Number
Start Your Return
2. Email us at sales@unite360.org and request a return label for your order and then print your label.
3. Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop-off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from multiple orders, please start a return for all items and include the receipt, packing list, or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Please note: Unite 360 is not responsible for any items not purchased from Unite 360 returned to us by mistake.
4. Exchanges
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!
Please note: Shipping fees and handling surcharges are non-refundable.